Miguel González-Palazón Palazón undertakes to protect your privacy. This Privacy Policy explains how we collect and use your personal data and what rights and options you have in this regard. Also see our Cookies Policy which explains the use of cookies and other tracking devices on the website through our site.
Who is responsible for processing your personal data?
Miguel González-Palazón Palazón with N.I.F. 48399353Q, registered address at C. Infanta Leonor, 12, 30710 Los Alcázares, Murcia, Spain, phone 868490868 and email: sales@serenaproperties.es is the controller of your personal data. Therefore, we guarantee its security and confidential processing, in accordance with the provisions of the EUROPEAN DATA PROTECTION REGULATION (EU) 679/2016, as well as any other applicable regulations.
What types and categories of personal data do we process?
The categories of data that we will need from you are classified as follows:
- Identification and contact data.
- Connection and browsing data.
Within each of these data categories are the following types of data that we will request from you or that you will provide during our relationship:
Identification and contact data: Name and surname, postal address, shipping address, date of birth, telephone number and email address. You may provide us with data of third parties with whom you have some kind of relationship. In that case, we will process the data because we understand that you have informed these third parties that you would provide us with their data and have referred them to this privacy policy so they know how we process their data. However, at the first opportunity we will inform them of this privacy policy.
Connection and browsing data: Should we use this type of data, we may access your device's IP address, device identifier, and metadata.
For businesses we will process the name of your company and tax identification number, the name and surname of the contact person, address and phone. We appreciate that the data you provide is up-to-date and accurate. If the data you provide is false, incomplete, inaccurate or not up-to-date, we reserve the right to terminate the services contracted or any other contract that may have been entered into.
For what purposes do we use your personal data?
At Miguel González-Palazón Palazón we use your data as far as permitted by the GDPR and other applicable regulations. In any case, the processing will be carried out for specific, explicit, and legitimate purposes, and in no case will the data be processed in a way that is incompatible with those purposes. Specifically, the following processing operations will be carried out:
- Respond to your inquiries, requests or petitions.
- Manage the contractual relationship and the provision of consulting services requested by the client.
- Handle your telephone calls.
- Issue payment receipts for services rendered to the client.
- For the proper performance of the requested service, the customer's personal data necessary for monitoring its progress during the provision of the service will be processed.
- Carry out all administrative, tax and accounting procedures necessary to comply with our contractual and fiscal obligations.
- Compliance with our legal obligations.
- Analyze and improve our services and communications with you.
- Monitor and evaluate compliance with our policies and regulations.
- Manage sending information and commercial prospecting by any means if explicit consent has been given.
What is the legal basis for processing your data?
The legal basis for the processing of personal data we carry out is always in compliance with Article 6 of the GDPR, as well as Article 8 of Organic Law 3/2018. In cases where the legal basis for the main purpose of data processing is not covered by the previous legal bases, the explicit consent of the data subject will be requested.
How long do we keep your data?
Personal data will be retained for as long as necessary to provide the service or until the data subject withdraws their consent. Afterwards, the data will be erased in accordance with data protection regulations, which implies its blocking, being available only at the request of Judges and courts, the Ombudsman, the Public Prosecutor’s Office or competent Public Administrations during the statute of limitations period, and after that, it will be completely deleted.
With whom do we share your data?
We inform you that the data provided will be communicated to the various product and service providers necessary to carry out the processing. Our providers are obliged to use the data provided solely and exclusively to fulfill the requested service. The personal data processed by Miguel González-Palazón Palazón to achieve the aforementioned purposes may be communicated to the following recipients depending on the legal basis for the communication:
- Public Authorities in cases provided by law.
- Law Enforcement Agencies.
- Banks and financial institutions for payment of the contracted services.
- Public registers of solvency and fraud prevention systems.
What are your rights?
Rights:
In particular, regardless of the purpose or legal basis under which we process your data, you have the right to:
- Right of access: any person has the right to obtain confirmation as to whether Miguel González-Palazón Palazón is processing personal data concerning them.
- Right to rectification: you have the right to access your personal data that we hold and to request its correction if it is inaccurate.
- Right to erasure: when the data collected is no longer necessary for the purposes for which it was collected.
- Right to restriction of processing: you may request the restriction of processing your data and request that it be retained for the exercise or defense of claims.
- Right to data portability: you have the right to receive the personal data concerning you in a structured, commonly used, machine-readable format and to transmit it to another controller.
- Right to withdraw consent: the right to withdraw any consent you have previously given us to process your personal data. If you withdraw your consent, this will not affect the legality of the processing conducted prior to the withdrawal.
How can you exercise your rights?
Miguel González-Palazón Palazón is committed to respecting the confidentiality of your personal data and ensuring you can exercise your rights. You may exercise them free of charge by writing to us at sales@serenaproperties.es, simply indicating the reason for your request and the right you wish to exercise, noting that it is essential, according to law, to provide a copy of your ID or NIE. We also inform you that, consistent with our transparency policy, you may request the rights forms by any of the following means: at our office or by email. You are also informed that you may exercise your rights by filing a declaration with the competent control authority if you have not received satisfaction in exercising your rights.
Would you like a form to exercise your rights?
- We have forms for exercising your rights—ask us by email or, if you prefer, you can use those prepared by the Spanish Data Protection Agency or third parties.
- These forms must be signed electronically or accompanied by a photocopy of your ID.
- If someone represents you, you must provide us with a copy of their ID or they must sign with their electronic signature.
- The forms may be submitted in person, sent by mail, or by email to the Data Controller's address at the beginning of this text.
